Return & Refund Policy

Last updated: June 18, 2026

At Child of God Clothing LLC, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we make the return process simple and straightforward.

1. Return Window

You may return eligible items within 30 days of the delivery date. Returns requested after 30 days of delivery will not be accepted. To initiate a return, contact us at [email protected] with your order number before shipping the item back.

2. Eligibility Requirements

To be eligible for a return, items must meet all of the following conditions:

Item must be unworn and unwashed
All original tags must be attached
Item must be in its original condition — no alterations, tears, or damage caused by the customer
Item must be returned in its original packaging or similar protective packaging
Return must be requested within 30 days of delivery

3. Non-Returnable Items

The following items are not eligible for return:

Items that have been worn, washed, or dry-cleaned
Items with removed or damaged tags
Items that show signs of wear, odor, makeup, or alterations
Final sale items (if marked as such at time of purchase)
Items returned more than 30 days after delivery

4. How to Initiate a Return

To start your return, follow these steps:

Step 1: Email [email protected] with subject line "Return Request — Order #[your order number]"
Step 2: Include your name, order number, item(s) you wish to return, and the reason for the return
Step 3: Our team will respond within 1–2 business days with a prepaid return shipping label
Step 4: Package your item securely and drop it off at the carrier location noted on the label
Step 5: Keep your tracking number until your refund is confirmed

5. Return Shipping

For standard returns of items in their original condition, we provide a prepaid return shipping label at no cost to you. If you are returning an item for an incorrect size or preference change, the return shipping is still free — we believe in making returns as easy as possible for our community.

Please do not ship items back without first contacting us — unauthorized returns may not be accepted.

6. Refund Timeline

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days. The refund will be returned to your original payment method (PayPal, credit card, or debit card). You will receive an email notification when your refund has been processed.

Please note: depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement after we process it.

7. Exchanges

We currently process exchanges as a return + new order. To exchange an item for a different size or color:

Initiate a return following the steps above
Place a new order for the desired item
This ensures you receive the correct item as quickly as possible without waiting for the exchange to process

If you have questions about which size to order, check our size chart on each product page or email us for personalized sizing advice.

8. Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected]. Include:

Your order number
A description of the issue
Clear photos of the damage or defect

We will ship a replacement at no cost within 3–5 business days. You will not need to return the damaged item. We apologize for any inconvenience and are committed to making it right.

9. Order Cancellations

Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours, your order enters our fulfillment process and cannot be cancelled. If your order has already shipped, you may return it following our standard return process once it is delivered.

10. Contact Us

For return and refund questions, reach our customer service team:

Email: [email protected]
Phone: (813) 555-0194
Business: CHILD OF GOD CLOTHING LLC
Address: 8218 Swann Hollow Dr, Tampa, FL 33647
Tax ID / EIN: 84-4846506
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Response time: Within 1–2 business days